What’s a Citation Cheat Sheet?

This page was created for anyone who already knows the basics of citation management such as local SEO consultants or small business owners that manage their own business listings. This citation cheat sheet is meant to be just that; a cheat sheet for when you need a quick reference on how to add, edit or remove a citation on top directory sites. My citation cheat sheet will show you how to:

1) Add a business to a site
2) Claim an already existing business listing
3) Edit a listing you have already claimed
4) Suggest an edit for a listing you do not have control over
5) Remove a listing
6) Contact certain directory sites for help

SEO Rockstars

I received substantial assistance from the following:
Nyagoslav Zhekov and Darren Shaw at Whitespark
Phil Rozek at Local Visibility System
Joy Hawkins at Sterling Sky

Notice something is wrong on this page? Submit corrections to [email protected].

The Trim SEO Newsletter

There are tons, and I mean tons of SEO news articles published each week. Well, I’ve got news for you (pun intended). I personally collect, review and trim off unwanted SEO news, and send it to you once a week so that you’re always up-to-date. Enroll to receive only the most important SEO news. It’s like having your own personal SEO reporter, for free!

Citation Cheat Sheet [UPDATED 2020]

Add ListingClaim ListingEdit Claimed ListingSuggest EditRemove ListingSupport Contacts
SiteSteps
AcxiomAs of January 2020, Acxiom will no longer be acting as a data aggregator.
Angie’s Listhttps://business.angieslist.com/Registration/SimpleRegistration.aspx
If you don’t find your business, click “Add company”.
Apple Mapshttps://mapsconnect.apple.com/
If you don’t find the business, click “Add new business”.
BBBGo to https://bbb.org/bbb-locator and find your local BBB.
Once found, on the menu click “For business” then click “Register business”.
This will take you to this page like this: https://westflorida.app.bbb.org/registercompany/
Once there, select “No please add/update my information only to add a free listing”.
Note: The subdomain will change depending on the name of your local BBB.
Best of The WebFree listing: https://secure.botw.org/secure/Signup.aspx?type=jumpstart&directory=local
Paid listing: https://local.botw.org/helpcenter/premiumproduct.aspx
Bing Placeshttps://bingplaces.com/
Brown Bookhttps://brownbook.net/business/add/
CitySearchYou are really supposed to go to https://expressupdate.com/ to add your listing but you can email [email protected] and ask them to add a listing for you.
Reference: https://localvisibilitysystem.com/2012/07/25/how-to-add-a-free-citysearch-business-listing-temporary-solution/
CitySquareshttps://citysquares.com/add_business
Cylex USAhttps://admin.cylex-usa.com/firma_default.aspx?step=0&d=cylex-usa.com
Dex Knowshttps://dexknows.com/info/contactUs
Fill out form and choose “Add or remove listing”.
EZ Localhttps://secure.ezlocal.com/newbusiness/default.aspx
Facebookhttps://facebook.com/pages/create. Or to convert a personal page into a business page go here: https://facebook.com/help/116067818477568#
FactualMust go through a 3rd-party: https://www.factual.com/updatelisting/#update_add_business
FoursquareCreate an account then go to: https://foursquare.com/add-place.
Reference: https://support.foursquare.com/hc/en-us/articles/201065050-How-do-I-add-create-a-place-
Google My Businesshttps://google.com/business/
Reference: https://www.pigzilla.co/articles/how-to-setup-a-google-my-business-listing/
Hotfroghttps://admin.hotfrog.com/add/index-card
iBeginhttps://ibegin.com/business-center/submit/
Infogroup (Express Update)https://expressupdate.com/place_submissions/new
InsiderPagesHave to create through https://expressupdate.com/search
Reference: https://insiderpages.com/faq
Kudzuhttps://register.kudzu.com/packageSelect.do
Localezehttps://neustarlocaleze.biz/manage/cart/add
Mantahttps://manta.com/add-your-company
Reference: https://manta.com/resources/faq/
MapquestThey want you to use Yext but you can manually add a listing by filling out this form https://help.mapquest.com/hc/en-us/requests/new?ticket_form_id=99678.
Reference: https://help.mapquest.com/hc/en-us/articles/205610144
MerchantCirclehttps://merchantcircle.com/signup
Show Me Localhttps://showmelocal.com/register.aspx?ReturnURL=/business-registration.aspx
Super Pageshttps://claimlisting.superpages.com/spportal/quickbpflow.do
Thumbtackhttps://thumbtack.com/pro
Yahoo Localhttps://yext.com/pl/yahoo-claims/free-claim-checkout.html
Yasabehttps://yasabe.com/en/business-editor/
Yellow Bookhttps://yellowbook.com/add-update-listing/
YellowBothttps://yellowbot.com/submit/newbusiness
Note: This site no longer appears to be maintained.
Yellow PagesFirst create an account here: https://accounts.yellowpages.com/register. Then go through the process here: https://adsolutions.yp.com/listings/basic
YelpSearch for your business here: https://biz.yelp.com/, then click “Add your business to Yelp”.
Reference: https://yelp-support.com/article/How-do-I-add-a-business-to-Yelp?l=en_US
SiteSteps
AcxiomAs of January 2020, Acxiom will no longer be acting as a data aggregator.
Angie’s Listhttps://business.angieslist.com/Registration/SimpleRegistration.aspx
If you find the correct business, click “Next” to it.
Apple Mapshttps://mapsconnect.apple.com/
If you listing appears, click “Claim this place”.
BBBSearch for the business. If “Is this your business? Claim it now” appears on the listing, this means it has not been claimed and you can claim it.
Best of The WebFree listing: https://secure.botw.org/secure/Signup.aspx?type=jumpstart&directory=local
Paid listing: https://local.botw.org/helpcenter/premiumproduct.aspx
Bing PlacesGo to https://bing.com/maps. Search for the business. Click “Is this your business?”. Or log into https://bingplaces.com/
Brown BookGo to https://brownbook.net/user/register/ and claim listing.
CitySearchGo to https://signup.citygrid.com/cyb/find_business to claim.
CitySquaresSearch for the business. On the listing, click “Claim”.
Cylex USASearch for the business. On the listing click “Claim this business”. Or you can register here and go through the claiming process: https://cylex-usa.com/signin-choice.ashx?view=register
Dex KnowsCall 1-877-433-9249 or create account here to claim: https://my.dexmedia.com/
EZ Localhttps://secure.ezlocal.com/newbusiness/find.aspx
Or search for the business. On the listing select “Claim this listing”. If the listing says “EZ Verified” it has already been claimed.
FacebookSearch for the business. On the listing, click “Is this your business?”.
FactualCan’t claim listings on Factual.
Foursquarehttps://foursquare.com/venue/claim
Reference: https://support.foursquare.com/hc/en-us/articles/201063930-How-to-claim-your-listing-s-
Google My BusinessGo to https://google.com/business/. Or search for the business. If the listing has an “Own this business” or “Claim this business” option, it is not currently verified and you can claim it.
Reference: https://www.pigzilla.co/articles/how-to-setup-a-google-my-business-listing/
HotfrogSearch for the business. On the listing click “Update your Hotfrog listing today”. On the next screen click “Register now”.
iBeginhttps://ibegin.com/business-center/claim/
Or search for the business. On the listing click on “Claim this business”.
Reference: https://ibegin.com/help/
Infogroup (Express Update)Go to https://expressupdate.com/search and search for the business. On the listing click “Claim now”.
InsiderPagesAfter adding to https://expressupdate.com/search, create account at https://insiderpages.com/session/new?header_link=true and claim listing. Or search for the business on insiderpages.com. On the listing click “Claim business”.
Reference: https://insiderpages.com/faq
Kudzuhttps://register.kudzu.com/packageSelect.do
Localezehttps://neustarlocaleze.biz/directory/us/
MantaSearch for the business. On the listing click on “Own this business” or “Claim this profile”.
MapquestSearch for the business. On the listing click on “Claim this business”. This forces you to manage the listing through Yext. If you don’t want to pay to claim it through Yext you can still add a listing for free by following this guide or make free edits by “suggesting edits”.
MerchantCircleSearch for the business. On the listing click on “Is this your business? Claim your business”.
Reference: https://merchantcircle.desk.com/customer/en/portal/articles/259445-how-do-i-edit-my-business-information-
Show Me LocalSearch for the business. On the listing click “Claim this listing”.
Super PagesSearch for the business. On the listing click “Claim this business” or “Do you own this business?”.
Thumbtackhttps://thumbtack.com/pro
Yahoo Localhttps://yext.com/pl/yahoo-claims/free-claim-checkout.html
Reference: https://localvisibilitysystem.com/2016/01/29/now-you-can-fix-your-yahoo-local-listing-without-paying-for-yext/
Yasabehttps://yasabe.com/en/business-editor/. Or search for the business. On the listing click on “Claim it here”.
Yellow BookSearch for the business. On the listing click on “Claim this listing”.
YellowBotSearch for the business. On the listing click on “Claim it now”.
Note: This site no longer appears to be maintained.
Yellow PagesSearch for the business. On the listing click on “Claim this business”.
Yelphttps://biz.yelp.com/
SiteSteps
AcxiomAs of January 2020, Acxiom will no longer be acting as a data aggregator.
Angie’s Listhttps://office.angieslist.com/login
Apple Mapshttps://mapsconnect.apple.com/
BBBI usually use the link in the email that BBB sent me when I set up the listing since the login area has been glitchy. Or you can go directly to https://westflorida.app.bbb.org/account/signin.html. Make sure to replace the subdomain with your chapter.
Best of The Webhttps://my.bestoftheweb.com/Account/LogOn
Bing Placeshttps://bing.com/maps
Brown Bookhttps://brownbook.net/user/register/ and claim listing, then you can edit.
Reference: https://brownbookblog.wordpress.com/how-to-guide/update-edit-enhance-or-correct-a-business-listing/
CitySearchOnce you have claimed your listing you can log in here to edit it: https://myaccount.citygrid.com/
CitySquareshttps://citysquares.com/users/sign_in
Cylex USAhttps://cylex-usa.com/signin-choice.ashx
Reference: https://cylex-usa.com/info/faq.html
Dex Knowshttps://my.dexmedia.com/
EZ Localhttps://secure.ezlocal.com/manage/login.aspx
FacebookOnce claimed, sign in on this page https://facebook.com/
FactualCan’t claim listings on Factual.
Foursquarehttps://foursquare.com/venue/claim
Reference: https://support.foursquare.com/hc/en-us/articles/201065060-How-do-I-edit-a-place-
Google My Businesshttps://google.com/business/
Hotfroghttps://www.hotfrog.com/login
iBeginhttps://ibegin.com/account/login/
Infogroup (Express Update)Log in here.
InsiderPageshttps://insiderpages.com/session/new?header_link=true
Reference: https://insiderpages.com/faq#q1
Kudzuhttps://register.kudzu.com/login.do
Reference: https://register.kudzu.com/help.do#faq1
Localezehttps://neustarlocaleze.biz/manage/login
Reference: https://neustarlocaleze.biz/manage/#/help/fix-a-listing
Mantahttps://manta.com/ng?rl=add-claim&rld=%2Fmember%2Fcompany%2Fadd#!/member/login
Reference: https://manta.com/resources/faq/
MapquestIf you have claimed it, you have to manage it through Yext.
MerchantCirclehttps://merchantcircle.com/auth/login
Reference: https://merchantcircle.desk.com/customer/en/portal/articles/259445-how-do-i-edit-my-business-information-
Show Me Localhttps://showmelocal.com/login.aspx
Super Pageshttps://claimlisting.superpages.com/spportal/quickbpflow.do
Thumbtackhttps://thumbtack.com/login
Yahoo Localhttps://yext.com/pl/yahoo-claims/free-claim-checkout.html
Reference: https://localvisibilitysystem.com/2016/01/29/now-you-can-fix-your-yahoo-local-listing-without-paying-for-yext/
Yasabehttps://accounts.yasabe.com/en/login/
Yellow Bookhttps://business.yellowbook360.com/site/
YellowBothttps://yellowbot.com/signin
Note: This site no longer appears to be maintained.
Yellow Pageshttps://accounts.yellowpages.com/login
Yelphttps://biz.yelp.com/
Reference: https://yelp-support.com/article/How-do-I-suggest-changes-to-the-general-business-info?l=en_US
SiteSteps
AcxiomAs of January 2020, Acxiom will no longer be acting as a data aggregator.
Angie’s ListThis does not appear to be an option.
Apple MapsSearch for the business. Click on “Report and issue”. Select appropriate issue.
BBBhttps://westflorida.app.bbb.org/updatecompany
Make sure to replace the subdomain with your chapter.
Best of The WebThis does not appear to be an option.
Bing PlacesGo to https://bing.com/maps
Search for the business. Click “Suggest an edit”
Brown BookSearch for the business. On the listing, click “Edit”.
CitySearchSend suggested edits to [email protected]
CitySquaresThis does not appear to be an option.
Cylex USASearch for the business. On the listing click “Report incorrect data”.
Dex KnowsGo to https://dexknows.com/info/contactUs. Fill out form and choose “Report incorrect listing info”.
EZ Localhttps://secure.ezlocal.com/contact/update.aspx
FacebookSearch for the business. On the listing, click “Suggest edits”.
FactualMust go through a 3rd-party: https://www.factual.com/updatelisting/#update_add_business
FoursquareSearch for the business. On the listing click “Suggest an edit”.
Google My BusinessSearch for the business. On the listing click “Suggest an edit”.
HotfrogOn the listing, click on “Report a problem with this listing”.
iBeginSearch for the business. On the listing click on “Report a mistake with this listing”.
Reference: https://ibegin.com/help/
Infogroup (Express Update)This does not appear to be an option.
InsiderPagesSearch for the business. If the listing is not claimed there will be an “Edit” option.
Reference: https://insiderpages.com/faq
Note: As of 7/1/17 we didn’t see this option on any listings.
KudzuGo to https://kudzu.com/Feedback.jsp?support and select “Modify a listing”.
LocalezeThis does not appear to be an option.
MantaThis does not appear to be an option.
MapquestFill out this form: https://help.mapquest.com/hc/en-us/requests/new?ticket_form_id=99678. Include all details listed in the reference. Or search for the business. On the listing click on “Send feedback”.
Reference: https://help.mapquest.com/hc/en-us/articles/206167590-Report-a-closed-business
MerchantCircleThis does not appear to be an option.
Show Me LocalSearch for the business. On the listing click “Report a problem”.
Super PagesSearch for the business. On the listing click “Suggest an update”.
Or contact them here: https://claimlisting.superpages.com/spportal/quickbpflow.do
ThumbtackThis does not appear to be an option.
Yahoo LocalThis does not appear to be an option. The “Send feedback” option on Yahoo listings does not currently support suggesting edits.
Reference: https://yahoo.uservoice.com/forums/298488
YasabeThis does not appear to be an option.
Yellow BookSearch for the business. On the listing click on “Report incorrect info”.
YellowBotSearch for the business. On the listing click on “Submit a correction”. On the next page click on “Submit a correction again. You will be asked if you are the business owner. Say “No” so that you do not have to do a phone verification. Select the appropriate “Correction type”.
Note: This site no longer appears to be maintained.
Yellow PagesSearch for the business. On the listing click on “Suggest an edit”.
YelpSearch for the business. On the listing click on “Edit”.
Reference: https://yelp-support.com/article/How-do-I-suggest-changes-to-the-general-business-info?l=en_US
SiteSteps
AcxiomAs of January 2020, Acxiom will no longer be acting as a data aggregator.
Angie’s ListSend them an email through https://angieslistbusinesscenter.com/contact-us. Or Log into https://office.angieslist.com/login. Click “Contact Us” in the footer. Fill in the required information and explain that the business needs to be removed. Or email [email protected].
Apple MapsIf you own your listing, log into https://mapsconnect.apple.com/ and edit the “Place status”. Change it to “This place has moved or closed”. If you can’t access the listing, you can find the business via the Apple Maps app on an iPhone, iPad, or Mac, and click “Report a Problem” to notify Apple that the business is no longer open at that location. Reference: https://mapsconnect.apple.com/ui/help/t?t=1&lang=en
BBBCall 703-276-0100 or https://bbb.org/council/dani-owens/contact/
Best of The WebLog into https://my.bestoftheweb.com/Account/LogOn and visit the “Manage Listings” section.
Check the box on the left side of the title of the product you want cancelled.
From the drop-down menu on the top right of your listed products, select the “Cancel” option.
Or you can request help here: https://local.botw.org/helpcenter/contact.aspx
Bing PlacesGo to https://bingplaces.com/, claim the listing and mark it as closed.
Brown Bookhttps://brownbook.net/user/contactus/
CitySearchYou can request that a listing get removed by emailing [email protected]. Another email address that was found is [email protected].
CitySquaresEmail [email protected] or https://citysquares.com/corporate/contact
Cylex USAYou can request that a listing get removed by emailing [email protected]
Dex KnowsGo to https://dexknows.com/info/contactUs.
Fill out form and choose “Add or remove listing”.
EZ LocalYou can request that a listing get removed by filling out either of these forms: https://secure.ezlocal.com/contact/remove-listing.aspx or https://secure.ezlocal.com/contact/duplicates.aspx
Reference: https://secure.ezlocal.com/contact.aspx
FacebookSign into https://facebook.com/, select your business page. Click “Settings”, then under the “General” tab, click “Remove page”. Or search for the business. On the listing, click “Suggest edits”, then click on “Report duplicates of this page”.
Reference: https://smallbusiness.chron.com/delete-duplicate-company-facebook-29350.html
FactualMust go through a 3rd-party: https://www.factual.com/updatelisting/#update_add_business
FoursquareLog into https://business.foursquare.com/. When editing listing, go to the “Advanced Tools” section. There you can report a duplicate or close this location.
Google My BusinessYou can’t remove a listing but you can deal with duplicates and other special cases.
Reference: https://moz.com/blog/duplicate-gmb-listings
https://moz.com/blog/delete-gmb-listing
HotfrogYou have to first claim a listing in order to remove it. You can view the instructions here: https://support.hotfrog.com/general-admin-article?id=a9bea740-7ab3-fe43-2adc-5e33d8e9d411
iBeginhttps://ibegin.com/account/login/
Infogroup (Express Update)You can contact Express Update to remove a listing by emailing [email protected] or call 800-794-1404
InsiderPagesEmail [email protected] or report duplicates here: https://insiderpages.com/contact/duplicate_business
Reference: https://insiderpages.com/faq#q5
KudzuContact Kudzu here: https://kudzu.com/Feedback.jsp?support
Reference: https://register.kudzu.com/help.do#howto2
LocalezeYou may want to contact Localeze to get help with removing listings by emailing them at [email protected]
MantaYou can request that listing get removed by emailing [email protected]
Reference: https://manta.com/resources/faq/
MapquestFill out this form: https://help.mapquest.com/hc/en-us/requests/new?ticket_form_id=99678 and select “Business Listings on MapQuest”. Include all details listed in the reference.
Reference: https://help.mapquest.com/hc/en-us/articles/205610184
MerchantCircleUse one of these forms: https://merchantcircle.desk.com/customer/portal/articles/325114-how-do-i-remove-a-listing-that-has-gone-out-of-business- or https://merchantcircle.desk.com/customer/portal/articles/324819
Reference: https://merchantcircle.desk.com/customer/en/portal/articles/259447-how-do-i-remove-an-incorrect-business-listing-
Show Me LocalYou can request that listings get removed by contacting them here: https://showmelocal.com/dani-owens/contact.aspx. You must include the listing URL.
Super PagesYou can request that a listing be removed by contacting them here: https://advertising.superpages.com/contact/
ThumbtackOnce claimed, log into your account here: https://thumbtack.com/login. To remove a service profile, you’ll need to go to “Settings”, then “Account” and scroll down to the “Service profiles” section. There is an option there to delete your service profile.
Reference: https://help.thumbtack.com/contact-thumbtack
Yahoo LocalSearch for the business. On the listing click “Send feedback”, then chose “Post a new idea” and try to get it up-voted in order to get attention.
You can also email [email protected] or [email protected]
Reference: https://localsearchforum.com/local-business-citations/40623-can-yext-remove-basic-yahoo-listings.html
https://goo.gl/A1jt1Q
YasabeFill out this form: https://yasabe.com/en/p/contact-us.html?reason=remove-my-listing
Reference: https://yasabe.com/en/p/faq.html#bfaq4
Yellow BookYou can request help with removing a listing by contacting Hibu here: https://hibu.com/contact-us/
YellowBotSearch for the business. On the listing click on “Submit a correction”. On the next page click on “Submit a correction” again. You will be asked if you are the business owner. Say “No” so that you do not have to do a phone verification. Select the appropriate “Business closed” or “Duplicate” under the “Correction type”.
Reference: https://ngsmarketing.com/how-to-remove-duplicate-listings-from-different-business-directories/
Note: This site no longer appears to be maintained.
Yellow PagesSearch for the business. On the listing click on “Suggest an edit” and select “Yes, this business is permanently closed”. Or email [email protected] or [email protected].
YelpSearch for the business. On the listing click on “Edit”. Then select “Business closed or moved” or “This is a duplicate of another business on Yelp”.
Reference: https://yelp-support.com/article/How-can-I-report-duplicate-business-pages?l=en_US
https://yelp-support.com/Reporting_Substantial_Business_Changes?l=en_US
SiteContacts
Acxiom[email protected]. As of January 2020, Acxiom will no longer be acting as a data aggregator.
Angie’s List[email protected], [email protected], [email protected], 866-843-5478
Apple Maps[email protected], [email protected]
BBBhttps://bbb.org/council/dani-owens/contact/, 703-276-0100
Best of The Webhttps://local.botw.org/helpcenter/contact.aspx
Bing Places[email protected]
Brown BookDon’t know of any yet.
CitySearch[email protected], [email protected], 800-611-4827
CitySquares[email protected]
Cylex USA[email protected]
Dex Knows[email protected]
EZ Localhttps://secure.ezlocal.com/contact/general.aspx, 877-416-2378
Facebookhttps://facebook.com/business/support/topic/business-page
Factual[email protected]
Foursquare[email protected]
Google My Businesshttps://sterlingsky.ca/contact-google-business/
Hotfroghttps://support.hotfrog.com/contact-us, [email protected]
iBeginhttps://ibegin.com/help/
Infogroup (Express Update)[email protected], 800-794-1404
InsiderPages[email protected], [email protected]
Kudzuhttps://kudzu.com/feedback.do, https://kudzu.com/Feedback.jsp?support
Localeze[email protected], [email protected], [email protected]
Manta[email protected]
Mapquest[email protected], https://help.mapquest.com/hc/en-us/requests/new
MerchantCircle[email protected], [email protected]
Show Me Local[email protected]
Super Pages[email protected], 855-487-1629
Thumbtackhttps://help.thumbtack.com/contact-thumbtack, 855-846-2825
Yahoo Localhttps://help.yahoo.com/l/us/yahoo/ysm/ll/local_general.html, [email protected], [email protected], 888-814-2524 (technical department), 866-434-9017 (general support)
Yasabehttps://yasabe.com/en/p/contact-us.html, 703-955-4747
Yellow Book[email protected], [email protected]
YellowBot[email protected]
Yellow Pages[email protected], [email protected], 800-479-2977
Yelp[email protected]