Local SEO Citations
This page was created for anyone who already knows the basics of citation management such as local SEO consultants or small business owners that manage their own business listings. This citation cheat sheet is meant to be just that; a cheat sheet for when you need a quick reference on how to add, edit or remove a citation on top directory sites. My citation cheat sheet will show you how to:
1) Add a business to a site
2) Claim an already existing business listing
3) Edit a listing you have already claimed
4) Suggest an edit for a listing you do not have control over
5) Remove a listing
6) Contact certain directory sites for help
SEO Rockstars
I received substantial assistance from the following:
Nyagoslav Zhekov and Darren Shaw at Whitespark
Phil Rozek at Local Visibility System
Joy Hawkins at Sterling Sky
Notice something is wrong on this page? Submit corrections to [email protected].
The Trim SEO Newsletter
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Citation Cheat Sheet [UPDATED 2020]
Add ListingClaim ListingEdit Claimed ListingSuggest EditRemove ListingSupport Contacts
| Site | Steps |
| Acxiom | As of January 2020, Acxiom will no longer be acting as a data aggregator. |
| Angie's List | https://business.angieslist.com/Registration/SimpleRegistration.aspx If you find the correct business, click "Next" to it. |
| Apple Maps | https://mapsconnect.apple.com/ If you listing appears, click "Claim this place". |
| BBB | Search for the business. If "Is this your business? Claim it now" appears on the listing, this means it has not been claimed and you can claim it. |
| Best of The Web | Free listing: https://secure.botw.org/secure/Signup.aspx?type=jumpstart&directory=local Paid listing: https://local.botw.org/helpcenter/premiumproduct.aspx |
| Bing Places | Go to https://bing.com/maps. Search for the business. Click "Is this your business?". Or log into https://bingplaces.com/ |
| Brown Book | Go to https://brownbook.net/user/register/ and claim listing. |
| CitySearch | Go to https://signup.citygrid.com/cyb/find_business to claim. |
| CitySquares | Search for the business. On the listing, click "Claim". |
| Cylex USA | Search for the business. On the listing click "Claim this business". Or you can register here and go through the claiming process: https://cylex-usa.com/signin-choice.ashx?view=register |
| Dex Knows | Call 1-877-433-9249 or create account here to claim: https://my.dexmedia.com/ |
| EZ Local | https://secure.ezlocal.com/newbusiness/find.aspx Or search for the business. On the listing select "Claim this listing". If the listing says "EZ Verified" it has already been claimed. |
| Search for the business. On the listing, click "Is this your business?". | |
| Factual | Can't claim listings on Factual. |
| Foursquare | https://foursquare.com/venue/claim Reference: https://support.foursquare.com/hc/en-us/articles/201063930-How-to-claim-your-listing-s- |
| Google My Business | Go to https://google.com/business/. Or search for the business. If the listing has an “Own this business” or “Claim this business” option, it is not currently verified and you can claim it. Reference: https://www.pigzilla.co/articles/how-to-setup-a-google-my-business-listing/ |
| Hotfrog | Search for the business. On the listing click "Update your Hotfrog listing today". On the next screen click "Register now". |
| iBegin | https://ibegin.com/business-center/claim/ Or search for the business. On the listing click on "Claim this business". Reference: https://ibegin.com/help/ |
| Infogroup (Express Update) | Go to https://expressupdate.com/search and search for the business. On the listing click "Claim now". |
| InsiderPages | After adding to https://expressupdate.com/search, create account at https://insiderpages.com/session/new?header_link=true and claim listing. Or search for the business on insiderpages.com. On the listing click "Claim business". Reference: https://insiderpages.com/faq |
| Kudzu | Site is no longer in operation. |
| Localeze | https://neustarlocaleze.biz/directory/us/ |
| Manta | Search for the business. On the listing click on "Own this business" or "Claim this profile". |
| Mapquest | Search for the business. On the listing click on "Claim this business". This forces you to manage the listing through Yext. If you don't want to pay to claim it through Yext you can still add a listing for free by following this guide or make free edits by "suggesting edits". |
| MerchantCircle | Search for the business. On the listing click on "Is this your business? Claim your business". Reference: https://merchantcircle.desk.com/customer/en/portal/articles/259445-how-do-i-edit-my-business-information- |
| Show Me Local | Search for the business. On the listing click "Claim this listing". |
| Super Pages | Search for the business. On the listing click "Claim this business" or "Do you own this business?". |
| Thumbtack | https://thumbtack.com/pro |
| Yahoo Local | https://yext.com/pl/yahoo-claims/free-claim-checkout.html Reference: https://localvisibilitysystem.com/2016/01/29/now-you-can-fix-your-yahoo-local-listing-without-paying-for-yext/ |
| Yasabe | https://yasabe.com/en/business-editor/. Or search for the business. On the listing click on "Claim it here". |
| Yellow Book | Search for the business. On the listing click on "Claim this listing". |
| YellowBot | Search for the business. On the listing click on "Claim it now". Note: This site no longer appears to be maintained. |
| Yellow Pages | Search for the business. On the listing click on "Claim this business". |
| Yelp | https://biz.yelp.com/ |
| Site | Steps |
| Acxiom | As of January 2020, Acxiom will no longer be acting as a data aggregator. |
| Angie's List | This does not appear to be an option. |
| Apple Maps | Search for the business. Click on "Report and issue". Select appropriate issue. |
| BBB | https://westflorida.app.bbb.org/updatecompany Make sure to replace the subdomain with your chapter. |
| Best of The Web | This does not appear to be an option. |
| Bing Places | Go to https://bing.com/maps Search for the business. Click "Suggest an edit" |
| Brown Book | Search for the business. On the listing, click "Edit". |
| CitySearch | Send suggested edits to [email protected] |
| CitySquares | This does not appear to be an option. |
| Cylex USA | Search for the business. On the listing click "Report incorrect data". |
| Dex Knows | Go to https://dexknows.com/info/contactUs. Fill out form and choose "Report incorrect listing info". |
| EZ Local | https://secure.ezlocal.com/contact/update.aspx |
| Search for the business. On the listing, click "Suggest edits". | |
| Factual | Must go through a 3rd-party: https://www.factual.com/updatelisting/#update_add_business |
| Foursquare | Search for the business. On the listing click "Suggest an edit". |
| Google My Business | Search for the business. On the listing click "Suggest an edit". |
| Hotfrog | On the listing, click on "Report a problem with this listing". |
| iBegin | Search for the business. On the listing click on "Report a mistake with this listing". Reference: https://ibegin.com/help/ |
| Infogroup (Express Update) | This does not appear to be an option. |
| InsiderPages | Search for the business. If the listing is not claimed there will be an "Edit" option. Reference: https://insiderpages.com/faq Note: As of 7/1/17 we didn't see this option on any listings. |
| Kudzu | Site is no longer in operation. |
| Localeze | This does not appear to be an option. |
| Manta | This does not appear to be an option. |
| Mapquest | Fill out this form: https://help.mapquest.com/hc/en-us/requests/new?ticket_form_id=99678. Include all details listed in the reference. Or search for the business. On the listing click on "Send feedback". Reference: https://help.mapquest.com/hc/en-us/articles/206167590-Report-a-closed-business |
| MerchantCircle | This does not appear to be an option. |
| Show Me Local | Search for the business. On the listing click "Report a problem". |
| Super Pages | Search for the business. On the listing click "Suggest an update". Or contact them here: https://claimlisting.superpages.com/spportal/quickbpflow.do |
| Thumbtack | This does not appear to be an option. |
| Yahoo Local | This does not appear to be an option. The "Send feedback" option on Yahoo listings does not currently support suggesting edits. Reference: https://yahoo.uservoice.com/forums/298488 |
| Yasabe | This does not appear to be an option. |
| Yellow Book | Search for the business. On the listing click on "Report incorrect info". |
| YellowBot | Search for the business. On the listing click on "Submit a correction". On the next page click on "Submit a correction again. You will be asked if you are the business owner. Say "No" so that you do not have to do a phone verification. Select the appropriate "Correction type". Note: This site no longer appears to be maintained. |
| Yellow Pages | Search for the business. On the listing click on "Suggest an edit". |
| Yelp | Search for the business. On the listing click on "Edit". Reference: https://yelp-support.com/article/How-do-I-suggest-changes-to-the-general-business-info?l=en_US |
| Site | Steps |
| Acxiom | As of January 2020, Acxiom will no longer be acting as a data aggregator. |
| Angie's List | Send them an email through https://angieslistbusinesscenter.com/contact-us. Or Log into https://office.angieslist.com/login. Click "Contact Us" in the footer. Fill in the required information and explain that the business needs to be removed. Or email [email protected]. |
| Apple Maps | If you own your listing, log into https://mapsconnect.apple.com/ and edit the "Place status". Change it to "This place has moved or closed". If you can't access the listing, you can find the business via the Apple Maps app on an iPhone, iPad, or Mac, and click "Report a Problem" to notify Apple that the business is no longer open at that location. Reference: https://mapsconnect.apple.com/ui/help/t?t=1&lang=en |
| BBB | Call 703-276-0100 or https://bbb.org/council/dani-owens/contact/ |
| Best of The Web | Log into https://my.bestoftheweb.com/Account/LogOn and visit the "Manage Listings" section. Check the box on the left side of the title of the product you want cancelled. From the drop-down menu on the top right of your listed products, select the "Cancel" option. Or you can request help here: https://local.botw.org/helpcenter/contact.aspx |
| Bing Places | Go to https://bingplaces.com/, claim the listing and mark it as closed. |
| Brown Book | https://brownbook.net/user/contactus/ |
| CitySearch | You can request that a listing get removed by emailing [email protected]. Another email address that was found is [email protected]. |
| CitySquares | Email [email protected] or https://citysquares.com/corporate/contact |
| Cylex USA | You can request that a listing get removed by emailing [email protected] |
| Dex Knows | Go to https://dexknows.com/info/contactUs. Fill out form and choose "Add or remove listing". |
| EZ Local | You can request that a listing get removed by filling out either of these forms: https://secure.ezlocal.com/contact/remove-listing.aspx or https://secure.ezlocal.com/contact/duplicates.aspx Reference: https://secure.ezlocal.com/contact.aspx |
| Sign into https://facebook.com/, select your business page. Click "Settings", then under the "General" tab, click "Remove page". Or search for the business. On the listing, click "Suggest edits", then click on "Report duplicates of this page". Reference: https://smallbusiness.chron.com/delete-duplicate-company-facebook-29350.html |
|
| Factual | Must go through a 3rd-party: https://www.factual.com/updatelisting/#update_add_business |
| Foursquare | Log into https://business.foursquare.com/. When editing listing, go to the "Advanced Tools" section. There you can report a duplicate or close this location. |
| Google My Business | You can't remove a listing but you can deal with duplicates and other special cases. Reference: https://moz.com/blog/duplicate-gmb-listings https://moz.com/blog/delete-gmb-listing |
| Hotfrog | You have to first claim a listing in order to remove it. You can view the instructions here: https://support.hotfrog.com/general-admin-article?id=a9bea740-7ab3-fe43-2adc-5e33d8e9d411 |
| iBegin | https://ibegin.com/account/login/ |
| Infogroup (Express Update) | You can contact Express Update to remove a listing by emailing [email protected] or call 800-794-1404 |
| InsiderPages | Email [email protected] or report duplicates here: https://insiderpages.com/contact/duplicate_business Reference: https://insiderpages.com/faq#q5 |
| Kudzu | Site is no longer in operation. |
| Localeze | You may want to contact Localeze to get help with removing listings by emailing them at [email protected] |
| Manta | You can request that listing get removed by emailing [email protected] Reference: https://manta.com/resources/faq/ |
| Mapquest | Fill out this form: https://help.mapquest.com/hc/en-us/requests/new?ticket_form_id=99678 and select "Business Listings on MapQuest". Include all details listed in the reference. Reference: https://help.mapquest.com/hc/en-us/articles/205610184 |
| MerchantCircle | Use one of these forms: https://merchantcircle.desk.com/customer/portal/articles/325114-how-do-i-remove-a-listing-that-has-gone-out-of-business- or https://merchantcircle.desk.com/customer/portal/articles/324819 Reference: https://merchantcircle.desk.com/customer/en/portal/articles/259447-how-do-i-remove-an-incorrect-business-listing- |
| Show Me Local | You can request that listings get removed by contacting them here: https://showmelocal.com/dani-owens/contact.aspx. You must include the listing URL. |
| Super Pages | You can request that a listing be removed by contacting them here: https://advertising.superpages.com/contact/ |
| Thumbtack | Once claimed, log into your account here: https://thumbtack.com/login. To remove a service profile, you'll need to go to "Settings", then "Account" and scroll down to the "Service profiles" section. There is an option there to delete your service profile. Reference: https://help.thumbtack.com/contact-thumbtack |
| Yahoo Local | Search for the business. On the listing click "Send feedback", then chose "Post a new idea" and try to get it up-voted in order to get attention. You can also email [email protected] or [email protected] Reference: https://localsearchforum.com/local-business-citations/40623-can-yext-remove-basic-yahoo-listings.html https://goo.gl/A1jt1Q |
| Yasabe | Fill out this form: https://yasabe.com/en/p/contact-us.html?reason=remove-my-listing Reference: https://yasabe.com/en/p/faq.html#bfaq4 |
| Yellow Book | You can request help with removing a listing by contacting Hibu here: https://hibu.com/contact-us/ |
| YellowBot | Search for the business. On the listing click on "Submit a correction". On the next page click on "Submit a correction" again. You will be asked if you are the business owner. Say "No" so that you do not have to do a phone verification. Select the appropriate "Business closed" or "Duplicate" under the "Correction type". Reference: https://ngsmarketing.com/how-to-remove-duplicate-listings-from-different-business-directories/ Note: This site no longer appears to be maintained. |
| Yellow Pages | Search for the business. On the listing click on "Suggest an edit" and select "Yes, this business is permanently closed". Or email [email protected] or [email protected]. |
| Yelp | Search for the business. On the listing click on "Edit". Then select "Business closed or moved" or "This is a duplicate of another business on Yelp". Reference: https://yelp-support.com/article/How-can-I-report-duplicate-business-pages?l=en_US https://yelp-support.com/Reporting_Substantial_Business_Changes?l=en_US |