What's a Citation Cheat Sheet?

This page was created for anyone who already knows the basics of citation management such as local SEO consultants or small business owners that manage their own business listings. This citation cheat sheet is meant to be just that; a cheat sheet for when you need a quick reference on how to add, edit or remove a citation on top directory sites. My citation cheat sheet will show you how to:

1) Add a business to a site
2) Claim an already existing business listing
3) Edit a listing you have already claimed
4) Suggest an edit for a listing you do not have control over
5) Remove a listing
6) Contact certain directory sites for help

SEO Rockstars

I received substantial assistance from the following:
Nyagoslav Zhekov and Darren Shaw at Whitespark
Phil Rozek at Local Visibility System
Joy Hawkins at Sterling Sky

Notice something is wrong on this page? Submit corrections to [email protected].

The Trim SEO Newsletter

There are tons, and I mean tons of SEO news articles published each week. Well, I’ve got news for you (pun intended). I personally collect, review and trim off unwanted SEO news, and send it to you once a week so that you’re always up-to-date. Enroll to receive only the most important SEO news. It’s like having your own personal SEO reporter, for free!

Citation Cheat Sheet [UPDATED 2020]

Add ListingClaim ListingEdit Claimed ListingSuggest EditRemove ListingSupport Contacts

Site Steps
Acxiom As of January 2020, Acxiom will no longer be acting as a data aggregator.
Angie's List https://business.angieslist.com/Registration/SimpleRegistration.aspx
If you don't find your business, click "Add company".
Apple Maps https://mapsconnect.apple.com/
If you don't find the business, click "Add new business".
BBB Go to https://bbb.org/bbb-locator and find your local BBB.
Once found, on the menu click "For business" then click "Register business".
This will take you to this page like this: https://westflorida.app.bbb.org/registercompany/
Once there, select "No please add/update my information only to add a free listing".
Note: The subdomain will change depending on the name of your local BBB.
Best of The Web Free listing: https://secure.botw.org/secure/Signup.aspx?type=jumpstart&directory=local
Paid listing: https://local.botw.org/helpcenter/premiumproduct.aspx
Bing Places https://bingplaces.com/
Brown Book https://brownbook.net/business/add/
CitySearch You are really supposed to go to https://expressupdate.com/ to add your listing but you can email [email protected] and ask them to add a listing for you.
Reference: https://localvisibilitysystem.com/2012/07/25/how-to-add-a-free-citysearch-business-listing-temporary-solution/
CitySquares https://citysquares.com/add_business
Cylex USA https://admin.cylex-usa.com/firma_default.aspx?step=0&d=cylex-usa.com
Dex Knows https://dexknows.com/info/contactUs
Fill out form and choose "Add or remove listing".
EZ Local https://secure.ezlocal.com/newbusiness/default.aspx
Facebook https://facebook.com/pages/create. Or to convert a personal page into a business page go here: https://facebook.com/help/116067818477568#
Factual Must go through a 3rd-party: https://www.factual.com/updatelisting/#update_add_business
Foursquare Create an account then go to: https://foursquare.com/add-place.
Reference: https://support.foursquare.com/hc/en-us/articles/201065050-How-do-I-add-create-a-place-
Google My Business https://google.com/business/
Reference: https://www.pigzilla.co/articles/how-to-setup-a-google-my-business-listing/
Hotfrog https://admin.hotfrog.com/add/index-card
iBegin https://ibegin.com/business-center/submit/
Infogroup (Express Update) https://expressupdate.com/place_submissions/new
InsiderPages Have to create through https://expressupdate.com/search
Reference: https://insiderpages.com/faq
Kudzu Site is no longer in operation.
Localeze https://neustarlocaleze.biz/manage/cart/add
Manta https://manta.com/add-your-company
Reference: https://manta.com/resources/faq/
Mapquest They want you to use Yext but you can manually add a listing by filling out this form https://help.mapquest.com/hc/en-us/requests/new?ticket_form_id=99678.
Reference: https://help.mapquest.com/hc/en-us/articles/205610144
MerchantCircle https://merchantcircle.com/signup
Show Me Local https://showmelocal.com/register.aspx?ReturnURL=/business-registration.aspx
Super Pages https://claimlisting.superpages.com/spportal/quickbpflow.do
Thumbtack https://thumbtack.com/pro
Yahoo Local https://yext.com/pl/yahoo-claims/free-claim-checkout.html
Yasabe https://yasabe.com/en/business-editor/
Yellow Book https://yellowbook.com/add-update-listing/
YellowBot https://yellowbot.com/submit/newbusiness
Note: This site no longer appears to be maintained.
Yellow Pages First create an account here: https://accounts.yellowpages.com/register. Then go through the process here: https://adsolutions.yp.com/listings/basic
Yelp Search for your business here: https://biz.yelp.com/, then click "Add your business to Yelp".
Reference: https://yelp-support.com/article/How-do-I-add-a-business-to-Yelp?l=en_US

Site Steps
Acxiom As of January 2020, Acxiom will no longer be acting as a data aggregator.
Angie's List https://business.angieslist.com/Registration/SimpleRegistration.aspx
If you find the correct business, click "Next" to it.
Apple Maps https://mapsconnect.apple.com/
If you listing appears, click "Claim this place".
BBB Search for the business. If "Is this your business? Claim it now" appears on the listing, this means it has not been claimed and you can claim it.
Best of The Web Free listing: https://secure.botw.org/secure/Signup.aspx?type=jumpstart&directory=local
Paid listing: https://local.botw.org/helpcenter/premiumproduct.aspx
Bing Places Go to https://bing.com/maps. Search for the business. Click "Is this your business?". Or log into https://bingplaces.com/
Brown Book Go to https://brownbook.net/user/register/ and claim listing.
CitySearch Go to https://signup.citygrid.com/cyb/find_business to claim.
CitySquares Search for the business. On the listing, click "Claim".
Cylex USA Search for the business. On the listing click "Claim this business". Or you can register here and go through the claiming process: https://cylex-usa.com/signin-choice.ashx?view=register
Dex Knows Call 1-877-433-9249 or create account here to claim: https://my.dexmedia.com/
EZ Local https://secure.ezlocal.com/newbusiness/find.aspx
Or search for the business. On the listing select "Claim this listing". If the listing says "EZ Verified" it has already been claimed.
Facebook Search for the business. On the listing, click "Is this your business?".
Factual Can't claim listings on Factual.
Foursquare https://foursquare.com/venue/claim
Reference: https://support.foursquare.com/hc/en-us/articles/201063930-How-to-claim-your-listing-s-
Google My Business Go to https://google.com/business/. Or search for the business. If the listing has an “Own this business” or “Claim this business” option, it is not currently verified and you can claim it.
Reference: https://www.pigzilla.co/articles/how-to-setup-a-google-my-business-listing/
Hotfrog Search for the business. On the listing click "Update your Hotfrog listing today". On the next screen click "Register now".
iBegin https://ibegin.com/business-center/claim/
Or search for the business. On the listing click on "Claim this business".
Reference: https://ibegin.com/help/
Infogroup (Express Update) Go to https://expressupdate.com/search and search for the business. On the listing click "Claim now".
InsiderPages After adding to https://expressupdate.com/search, create account at https://insiderpages.com/session/new?header_link=true and claim listing. Or search for the business on insiderpages.com. On the listing click "Claim business".
Reference: https://insiderpages.com/faq
Kudzu Site is no longer in operation.
Localeze https://neustarlocaleze.biz/directory/us/
Manta Search for the business. On the listing click on "Own this business" or "Claim this profile".
Mapquest Search for the business. On the listing click on "Claim this business". This forces you to manage the listing through Yext. If you don't want to pay to claim it through Yext you can still add a listing for free by following this guide or make free edits by "suggesting edits".
MerchantCircle Search for the business. On the listing click on "Is this your business? Claim your business".
Reference: https://merchantcircle.desk.com/customer/en/portal/articles/259445-how-do-i-edit-my-business-information-
Show Me Local Search for the business. On the listing click "Claim this listing".
Super Pages Search for the business. On the listing click "Claim this business" or "Do you own this business?".
Thumbtack https://thumbtack.com/pro
Yahoo Local https://yext.com/pl/yahoo-claims/free-claim-checkout.html
Reference: https://localvisibilitysystem.com/2016/01/29/now-you-can-fix-your-yahoo-local-listing-without-paying-for-yext/
Yasabe https://yasabe.com/en/business-editor/. Or search for the business. On the listing click on "Claim it here".
Yellow Book Search for the business. On the listing click on "Claim this listing".
YellowBot Search for the business. On the listing click on "Claim it now".
Note: This site no longer appears to be maintained.
Yellow Pages Search for the business. On the listing click on "Claim this business".
Yelp https://biz.yelp.com/

Site Steps
Acxiom As of January 2020, Acxiom will no longer be acting as a data aggregator.
Angie's List https://office.angieslist.com/login
Apple Maps https://mapsconnect.apple.com/
BBB I usually use the link in the email that BBB sent me when I set up the listing since the login area has been glitchy. Or you can go directly to https://westflorida.app.bbb.org/account/signin.html. Make sure to replace the subdomain with your chapter.
Best of The Web https://my.bestoftheweb.com/Account/LogOn
Bing Places https://bing.com/maps
Brown Book https://brownbook.net/user/register/ and claim listing, then you can edit.
Reference: https://brownbookblog.wordpress.com/how-to-guide/update-edit-enhance-or-correct-a-business-listing/
CitySearch Once you have claimed your listing you can log in here to edit it: https://myaccount.citygrid.com/
CitySquares https://citysquares.com/users/sign_in
Cylex USA https://cylex-usa.com/signin-choice.ashx
Reference: https://cylex-usa.com/info/faq.html
Dex Knows https://my.dexmedia.com/
EZ Local https://secure.ezlocal.com/manage/login.aspx
Facebook Once claimed, sign in on this page https://facebook.com/
Factual Can't claim listings on Factual.
Foursquare https://foursquare.com/venue/claim
Reference: https://support.foursquare.com/hc/en-us/articles/201065060-How-do-I-edit-a-place-
Google My Business https://google.com/business/
Hotfrog https://www.hotfrog.com/login
iBegin https://ibegin.com/account/login/
Infogroup (Express Update) Log in here.
InsiderPages https://insiderpages.com/session/new?header_link=true
Reference: https://insiderpages.com/faq#q1
Kudzu Site is no longer in operation.
Localeze https://neustarlocaleze.biz/manage/login
Reference: https://neustarlocaleze.biz/manage/#/help/fix-a-listing
Manta https://manta.com/ng?rl=add-claim&rld=%2Fmember%2Fcompany%2Fadd#!/member/login
Reference: https://manta.com/resources/faq/
Mapquest If you have claimed it, you have to manage it through Yext.
MerchantCircle https://merchantcircle.com/auth/login
Reference: https://merchantcircle.desk.com/customer/en/portal/articles/259445-how-do-i-edit-my-business-information-
Show Me Local https://showmelocal.com/login.aspx
Super Pages https://claimlisting.superpages.com/spportal/quickbpflow.do
Thumbtack https://thumbtack.com/login
Yahoo Local https://yext.com/pl/yahoo-claims/free-claim-checkout.html
Reference: https://localvisibilitysystem.com/2016/01/29/now-you-can-fix-your-yahoo-local-listing-without-paying-for-yext/
Yasabe https://accounts.yasabe.com/en/login/
Yellow Book https://business.yellowbook360.com/site/
YellowBot https://yellowbot.com/signin
Note: This site no longer appears to be maintained.
Yellow Pages https://accounts.yellowpages.com/login
Yelp https://biz.yelp.com/
Reference: https://yelp-support.com/article/How-do-I-suggest-changes-to-the-general-business-info?l=en_US

Site Steps
Acxiom As of January 2020, Acxiom will no longer be acting as a data aggregator.
Angie's List This does not appear to be an option.
Apple Maps Search for the business. Click on "Report and issue". Select appropriate issue.
BBB https://westflorida.app.bbb.org/updatecompany
Make sure to replace the subdomain with your chapter.
Best of The Web This does not appear to be an option.
Bing Places Go to https://bing.com/maps
Search for the business. Click "Suggest an edit"
Brown Book Search for the business. On the listing, click "Edit".
CitySearch Send suggested edits to [email protected]
CitySquares This does not appear to be an option.
Cylex USA Search for the business. On the listing click "Report incorrect data".
Dex Knows Go to https://dexknows.com/info/contactUs. Fill out form and choose "Report incorrect listing info".
EZ Local https://secure.ezlocal.com/contact/update.aspx
Facebook Search for the business. On the listing, click "Suggest edits".
Factual Must go through a 3rd-party: https://www.factual.com/updatelisting/#update_add_business
Foursquare Search for the business. On the listing click "Suggest an edit".
Google My Business Search for the business. On the listing click "Suggest an edit".
Hotfrog On the listing, click on "Report a problem with this listing".
iBegin Search for the business. On the listing click on "Report a mistake with this listing".
Reference: https://ibegin.com/help/
Infogroup (Express Update) This does not appear to be an option.
InsiderPages Search for the business. If the listing is not claimed there will be an "Edit" option.
Reference: https://insiderpages.com/faq
Note: As of 7/1/17 we didn't see this option on any listings.
Kudzu Site is no longer in operation.
Localeze This does not appear to be an option.
Manta This does not appear to be an option.
Mapquest Fill out this form: https://help.mapquest.com/hc/en-us/requests/new?ticket_form_id=99678. Include all details listed in the reference. Or search for the business. On the listing click on "Send feedback".
Reference: https://help.mapquest.com/hc/en-us/articles/206167590-Report-a-closed-business
MerchantCircle This does not appear to be an option.
Show Me Local Search for the business. On the listing click "Report a problem".
Super Pages Search for the business. On the listing click "Suggest an update".
Or contact them here: https://claimlisting.superpages.com/spportal/quickbpflow.do
Thumbtack This does not appear to be an option.
Yahoo Local This does not appear to be an option. The "Send feedback" option on Yahoo listings does not currently support suggesting edits.
Reference: https://yahoo.uservoice.com/forums/298488
Yasabe This does not appear to be an option.
Yellow Book Search for the business. On the listing click on "Report incorrect info".
YellowBot Search for the business. On the listing click on "Submit a correction". On the next page click on "Submit a correction again. You will be asked if you are the business owner. Say "No" so that you do not have to do a phone verification. Select the appropriate "Correction type".
Note: This site no longer appears to be maintained.
Yellow Pages Search for the business. On the listing click on "Suggest an edit".
Yelp Search for the business. On the listing click on "Edit".
Reference: https://yelp-support.com/article/How-do-I-suggest-changes-to-the-general-business-info?l=en_US

Site Steps
Acxiom As of January 2020, Acxiom will no longer be acting as a data aggregator.
Angie's List Send them an email through https://angieslistbusinesscenter.com/contact-us. Or Log into https://office.angieslist.com/login. Click "Contact Us" in the footer. Fill in the required information and explain that the business needs to be removed. Or email [email protected].
Apple Maps If you own your listing, log into https://mapsconnect.apple.com/ and edit the "Place status". Change it to "This place has moved or closed". If you can't access the listing, you can find the business via the Apple Maps app on an iPhone, iPad, or Mac, and click "Report a Problem" to notify Apple that the business is no longer open at that location. Reference: https://mapsconnect.apple.com/ui/help/t?t=1&lang=en
BBB Call 703-276-0100 or https://bbb.org/council/dani-owens/contact/
Best of The Web Log into https://my.bestoftheweb.com/Account/LogOn and visit the "Manage Listings" section.
Check the box on the left side of the title of the product you want cancelled.
From the drop-down menu on the top right of your listed products, select the "Cancel" option.
Or you can request help here: https://local.botw.org/helpcenter/contact.aspx
Bing Places Go to https://bingplaces.com/, claim the listing and mark it as closed.
Brown Book https://brownbook.net/user/contactus/
CitySearch You can request that a listing get removed by emailing [email protected]. Another email address that was found is [email protected].
CitySquares Email [email protected] or https://citysquares.com/corporate/contact
Cylex USA You can request that a listing get removed by emailing [email protected]
Dex Knows Go to https://dexknows.com/info/contactUs.
Fill out form and choose "Add or remove listing".
EZ Local You can request that a listing get removed by filling out either of these forms: https://secure.ezlocal.com/contact/remove-listing.aspx or https://secure.ezlocal.com/contact/duplicates.aspx
Reference: https://secure.ezlocal.com/contact.aspx
Facebook Sign into https://facebook.com/, select your business page. Click "Settings", then under the "General" tab, click "Remove page". Or search for the business. On the listing, click "Suggest edits", then click on "Report duplicates of this page".
Reference: https://smallbusiness.chron.com/delete-duplicate-company-facebook-29350.html
Factual Must go through a 3rd-party: https://www.factual.com/updatelisting/#update_add_business
Foursquare Log into https://business.foursquare.com/. When editing listing, go to the "Advanced Tools" section. There you can report a duplicate or close this location.
Google My Business You can't remove a listing but you can deal with duplicates and other special cases.
Reference: https://moz.com/blog/duplicate-gmb-listings
https://moz.com/blog/delete-gmb-listing
Hotfrog You have to first claim a listing in order to remove it. You can view the instructions here: https://support.hotfrog.com/general-admin-article?id=a9bea740-7ab3-fe43-2adc-5e33d8e9d411
iBegin https://ibegin.com/account/login/
Infogroup (Express Update) You can contact Express Update to remove a listing by emailing [email protected] or call 800-794-1404
InsiderPages Email [email protected] or report duplicates here: https://insiderpages.com/contact/duplicate_business
Reference: https://insiderpages.com/faq#q5
Kudzu Site is no longer in operation.
Localeze You may want to contact Localeze to get help with removing listings by emailing them at [email protected]
Manta You can request that listing get removed by emailing [email protected]
Reference: https://manta.com/resources/faq/
Mapquest Fill out this form: https://help.mapquest.com/hc/en-us/requests/new?ticket_form_id=99678 and select "Business Listings on MapQuest". Include all details listed in the reference.
Reference: https://help.mapquest.com/hc/en-us/articles/205610184
MerchantCircle Use one of these forms: https://merchantcircle.desk.com/customer/portal/articles/325114-how-do-i-remove-a-listing-that-has-gone-out-of-business- or https://merchantcircle.desk.com/customer/portal/articles/324819
Reference: https://merchantcircle.desk.com/customer/en/portal/articles/259447-how-do-i-remove-an-incorrect-business-listing-
Show Me Local You can request that listings get removed by contacting them here: https://showmelocal.com/dani-owens/contact.aspx. You must include the listing URL.
Super Pages You can request that a listing be removed by contacting them here: https://advertising.superpages.com/contact/
Thumbtack Once claimed, log into your account here: https://thumbtack.com/login. To remove a service profile, you'll need to go to "Settings", then "Account" and scroll down to the "Service profiles" section. There is an option there to delete your service profile.
Reference: https://help.thumbtack.com/contact-thumbtack
Yahoo Local Search for the business. On the listing click "Send feedback", then chose "Post a new idea" and try to get it up-voted in order to get attention.
You can also email [email protected] or [email protected]
Reference: https://localsearchforum.com/local-business-citations/40623-can-yext-remove-basic-yahoo-listings.html
https://goo.gl/A1jt1Q
Yasabe Fill out this form: https://yasabe.com/en/p/contact-us.html?reason=remove-my-listing
Reference: https://yasabe.com/en/p/faq.html#bfaq4
Yellow Book You can request help with removing a listing by contacting Hibu here: https://hibu.com/contact-us/
YellowBot Search for the business. On the listing click on "Submit a correction". On the next page click on "Submit a correction" again. You will be asked if you are the business owner. Say "No" so that you do not have to do a phone verification. Select the appropriate "Business closed" or "Duplicate" under the "Correction type".
Reference: https://ngsmarketing.com/how-to-remove-duplicate-listings-from-different-business-directories/
Note: This site no longer appears to be maintained.
Yellow Pages Search for the business. On the listing click on "Suggest an edit" and select "Yes, this business is permanently closed". Or email [email protected] or [email protected].
Yelp Search for the business. On the listing click on "Edit". Then select "Business closed or moved" or "This is a duplicate of another business on Yelp".
Reference: https://yelp-support.com/article/How-can-I-report-duplicate-business-pages?l=en_US
https://yelp-support.com/Reporting_Substantial_Business_Changes?l=en_US

Site Contacts
Acxiom [email protected]. As of January 2020, Acxiom will no longer be acting as a data aggregator.
Angie's List [email protected], [email protected], [email protected], 866-843-5478
Apple Maps [email protected], [email protected]
BBB https://bbb.org/council/dani-owens/contact/, 703-276-0100
Best of The Web https://local.botw.org/helpcenter/contact.aspx
Bing Places [email protected]
Brown Book Don't know of any yet.
CitySearch [email protected], [email protected], 800-611-4827
CitySquares [email protected]
Cylex USA [email protected]
Dex Knows [email protected]
EZ Local https://secure.ezlocal.com/contact/general.aspx, 877-416-2378
Facebook https://facebook.com/business/support/topic/business-page
Factual [email protected]
Foursquare [email protected]
Google My Business https://sterlingsky.ca/contact-google-business/
Hotfrog https://support.hotfrog.com/contact-us, [email protected]
iBegin https://ibegin.com/help/
Infogroup (Express Update) [email protected], 800-794-1404
InsiderPages [email protected], [email protected]
Kudzu Site is no longer in operation.
Localeze [email protected], [email protected], [email protected]
Manta [email protected]
Mapquest [email protected], https://help.mapquest.com/hc/en-us/requests/new
MerchantCircle [email protected], [email protected]
Show Me Local [email protected]
Super Pages [email protected], 855-487-1629
Thumbtack https://help.thumbtack.com/contact-thumbtack, 855-846-2825
Yahoo Local https://help.yahoo.com/l/us/yahoo/ysm/ll/local_general.html, [email protected], [email protected], 888-814-2524 (technical department), 866-434-9017 (general support)
Yasabe https://yasabe.com/en/p/contact-us.html, 703-955-4747
Yellow Book [email protected], [email protected]
YellowBot [email protected]
Yellow Pages [email protected], [email protected], 800-479-2977
Yelp [email protected]